BlueStar Launches White Glove Service Program

KBB Online
Published: April 30, 2008

BlueStar, manufacturer of high-performance gas ranges and cooktops for the residential market, has launched its White Glove Service. The service allows any BlueStar customer who purchases an RNB range or cooktop—retroactive to April 14, 2008—the opportunity to schedule complimentary "fine tuning" of their BlueStar product, following installation. "With the White Glove Service program we can ensure that every BlueStar customer is able to cook at their optimum level," said Mike Trapp, BlueStar's VP of operations. "In addition to having their BlueStar product fine-tuned for optimal performance by a trained BlueStar service agent, the customer will also receive an automatic upgrade from a standard one-year limited warranty to a two-year limited warranty."

To schedule White Glove Service, BlueStar customers must contact the company's service line at 800-449-8691 within 10 days of having their product installed. BlueStar will then schedule an authorized service agent to visit the customer's residence within 10 days. The service agent will perform a comprehensive diagnostic of the product, including a review of the air shutter and burner setting, top burners' ignition, oven burner efficiency, griddle and charbroiler temperatures, oven lights and switch performance, and fit and finish.

The service will also extend to purchases of the company's upcoming wall ovens and drop-in cooktops. White Glove Service is only available in the continental United States.