BlueStar Cooking

Product Recall

EagleU.S. Consumer Product Safety Commission - Recall

Recall Date: February 7, 2013

Recall Number: 13-117

BlueStar Wall Ovens Recalled by Prizer Painter Stove Works Due to Fire Hazard

WASHINGTON, D.C. - Consumers should stop using this product, which is being recalled voluntarily, unless otherwise instructed.  It is illegal to resell or attempt to resell a recalled consumer product.

recall summary

Name of product: BlueStar™ residential gas wall ovens

Hazard: Some of the wall ovens have been improperly installed and/or have damaged flexible gas appliance connectors, posing a fire hazard.

Remedy: Repair

Consumer Contact: BlueStar at (800) 449-8691, from 9 a.m. to 5 p.m. (EST) Monday through Friday, or online at www.bluestarcooking.com and click on "Recall" for more information.

RECALL details

Units: About 940

Description: This recall involves three models of BlueStar gas-powered stainless steel wall ovens manufactured prior to November 23, 2012.  Oven sizes include 24-,30- and 36-inches wide units.  Each of the three sizes were available for use with natural gas or liquid propane.  The propane version is designated by the letter "L" at the end of the model number.  Model numbers and date codes are located on the rating plate inside the control panel.  There is a blue star logo on the upper left front of the oven, above the door.


Model Name              Model Numbers             Color
24-inch BlueStar™ residential wall oven with swing door   

BWO24AGS

BWO24AGSL

All Colors
30-inch BlueStar™ residential wall oven with French doors      

BWO30AGS

BWO30AGSL

All Colors
36-inch BlueStar™ residential wall oven with French doors

BWO36AGS

BWO36AGSL

 All Colors            

 

Incidents/Injuries: The firm has received one report of a fire, resulting in property damage to the cabinet that held the oven.  No injuries have been reported.

Remedy: Consumers should immediately stop using the recalled ovens and contact BlueStar for instructions on identifying affected units and to schedule a repair.

Sold at: Appliance stores and authorized kitchen equipment dealers nationwide between January 2008 and November 2012 for between $2,250 and $3,900.

Manufacturer: Prizer Painter Stove Works, Inc., of Reading, PA

Manufactured in: United States

The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident of injury reports that are either directly related to this product recall or involve a different hazard with the same product.  Please tell us about your experience with the product on SaferProducts.gov.

CSPC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of consumer products under the agency's jurisdiction.  Death, injuries, and property damage from consumer product incidents cost the nation more than $900 billion annually.  CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard.  CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters, and household chemicals - contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 30 years.

Under federal law, it is illegal to attempt to sell or resell this or any other recalled product.

To report a dangerous product or a product-related injury, go online to: SaferProducts.gov, call CPSC's Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing and speech impaired.  Consumers can obtain this news release and product safety information at www.cpsc.gov.  To join a free e-mail subscription list, please go to www.cpsc.gov/cpsclist.aspx.

PHotos

BOI 14123 1 BlueStar Website Draft Page 2 Image 0001

Prizer Painter BlueStar 24-inch Wall Oven

BOI 14123 1 BlueStar Website Draft Page 3 Image 0001

Prizer Painter BlueStar 30-inch Wall Oven

BOI 14123 1 BlueStar Website Draft Page 3 Image 0002

Prizer Painter BlueStar 36-inch Wall Oven

BOI 14123 1 BlueStar Website Draft Page 4 Image 0001

Prizer Painter BlueStar Oven Rating Plate


Right rail:

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:

800-638-2772 (TTY 301-595-7054)

Times: 8 a.m. - 5:30 p.m. EST; Messages can be left anytime

Call to get product safety and other agency information and to report unsafe products.

Media Contact

Please use the phone numbers below for all media requests.

Phone: (301) 504-7908

Spanish: (301) 504-7800

Link Text: View CPSC contacts for specific areas of expertise

Stay Connected

CPSC Social Media Icons

Report an Unsafe Product

We are still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product.  Please Tell Us About Your Experience.

In the future, CPSC plans to add automated safety tips and safety resource boxes to all recalls based on the high-level product category that this product falls in.  Examples of high-level product categories are Toys, Baby Products, Sports Equipment, etc.

If your oven matches the ovens affected by this recall, please call BlueStar's toll-free number below (Monday - Friday, 9am - 5pm, Eastern Standard Time) to schedule a service call to have the repair made free of charge.

1-800-449-8691 (Option 4)

Or, you may register to participate in the recall by filling out the form below

CLICK HERE TO REGISTER ONLINE

Consumers who have any questions or concerns regarding the installation of the insulating caps should also call our toll-free number for additional information.

A BlueStar™ representative can assist you in scheduling a time when a service technician can visit your home and make the repair.  The repair will take approximately 30 minutes.

Thank you for your business and your patience and understanding.

____________________________________________________________________________________

Here are some FAQs that might be helpful:

Q: Why is my oven being recalled?

A: There is a risk of fire if your oven was not properly installed and/or has a damaged flexible gas appliance connector.  Specifically, the flexible gas appliance connector on your oven may have been improperly installed and pushed far up and inside the back panel of the oven.  From a technical perspective, if your flexible gas line's coating is damaged, and the gas line is in the space between the back panel and oven, the uncoated portion could make contact with two brass electrical connections in the heating coil while the oven is in the "ON" position, and cause a hole to develop on the gas line, which would allow gas to leak and a fire to occur.

Q: How to reduce the risk of a fire in my oven?

A: To avoid this hazard you should have insulating caps installed over the brass connections.

Q: What if my gas connector line was improperly installed up inside the back cover?  Does that mean my oven will catch on fire?

A: The Company recommends that you participate in the recall and have the repair made.

Q: Should I stop using my oven until my oven is repaired?

A: Yes.

Q: Can the repair be done without pulling the oven out of the wall?

A: Yes.  Basically, a technician will unplug your oven, remove the fan motor assembly from the inside of the oven, install insulating caps over the brass terminals, and then reassemble the fan.  The process takes about 30 minutes.

Q: My oven appears to be operating okay and has been for years.  Do I still need to have the repair?

A: You should participate in the recall and have the insulating caps installed.

Q: Is there a way I can install these insulating caps myself?

A: No. Do not attempt to install insulating caps on your own.  You should participate in the recall and have the repair done by a technician.  There is no charge to you.

Q: How long will it be before I can get the repair made?

A: About 10 business days.  We apologize for any inconvenience, and assure you we are working as quickly as possible to repair your product.





 







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