Air Filter: How do I replace the air filter?
The air filter is located in the fanf cover on the back wall of the refrigerator.
Remove: Pull the tab on the filter and slide it out.
Replace: Remove the filter from the packaging and align it with the opening and slide it into the fan cover.
Air Filter: What is the rating of the air filter?
Six months
Air Filter: Where can I get replacement air filters?
You can purchase replacement air filters by calling customer service at 877.427.3920.
Badge: Can I get the refrigerator without a badge?
Yes. You can request that option when placing your order.
Capacity: What is the capacity of each compartment?
Refrigerator: 16.66 cu. ft.
Freezer: 5.73 cu. ft.
Capacity: What is the capacity of the refrigerator?
22.4 cu. ft.
Cleaning: Are the drawers removeable for cleaning?
Yes with the exception of the lower freezer drawer. They can all be removed with a Phillips screwdriver and the instructions are in the use and care guide.
Cleaning: What do I use to clean the interior (shelves, drawers, door bins, etc.)?
Use a mild solution of soap and water and a soft cloth.
Cleaning: What do I use to clean the painted door?
Use a mild solution of soap and water and a soft cloth.
Cleaning: What do I use to clean the stainless steel (door, liners, etc.)?
Use a non-abrasive stainless steel cleaner and a soft cloth and always follow the grain of the stainless steel.
Color and/or Trim: Can the top grille be painted?
Yes. You can use our “Build Your Own” tool at www.bluestarcooking.com/inspiration/build-your-own/ to see how the finished product will look.
Color and/or Trim: What colors are available?
There are 750 plus colors and textured finishes. You can use our “Build Your Own” tool at www.bluestarcooking.com/inspiration/build-your-own/ to see how the finished product will look.
Color and/or Trim: What trim finishes are available?
The following finishes are available: stainless steel (standard), antique brass, brushed brass, polished brass, chrome, antique copper, brushed copper, polished copper, oil rubbed bronze, and pewter. You can use our “Build Your Own” tool at www.bluestarcooking.com/inspiration/build-your-own/ to see how the finished product will look.
Compressors: Does the refrigerator have one or two compressors?
Two. One for the refrigerator and one for the freezer.
Independent compressors and evaporators provide optimum food preservation in both the refrigerator and freezer. Fresh foods enjoy moist and cold air in the refrigerator, and frozen foods last longer with dry, frigid air in the freezer. The result is longer, lasting fresh and frozen foods – and no chance of odors circulating in between.
Compressors: What is the benefit of having two compressors?
Independent compressors and evaporators provide optimum food preservation in both the refrigerator and freezer. Fresh foods enjoy moist and cold air in the refrigerator, and frozen foods last longer with dry, frigid air in the freezer. The result is longer, lasting fresh and frozen foods – and no chance of odors circulating in between.
Condenser Coil: How do I clean the condenser coil?
Lift up the top grille and turn the power off. The power switch is located on the right behind the top grille. The condenser is on the left. Use a soft bristle brush and vacuum to remove dust and lint from the condenser. Vacuum in the direction of the fins to avoid damaging the condenser. Turn the power on and lower the top grille.
Condenser Coil: How often do I need to clean the condenser coil?
Every three to six months.
Doors: How far does the freezer drawer pull out?
Reference the diagram at https://www.bluestarcooking.com/refrigeration/36-built-in-refrigerator/ in the downloads section.
Doors: How far does the refrigerator door swing open?
Reference the diagram at https://www.bluestarcooking.com/refrigeration/36-built-in-refrigerator/ in the downloads section.
Doors: Why doesn’t my freezer drawer close automatically?
There is not a self-close feature on the freezer drawer.
Doors: Why doesn’t my refrigerator door close automatically?
The self-close feature in the hinge may be disengaged. Please call customer service at 877.427.3920 to schedule a service call.
Electronic Control: How do I change the temperature scale from Fahrenheit to Celsius?
Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Fahrenheit/Celcius icon to toggle between the two and the one you select will be illuminated.
Electronic Control: How do I change the temperature setting?
Press and hold either the refrigerator or freezer temperature setting for two seconds. After two seconds, the control will display the temperature setting with up and down arrows. Press the up or down arrow to establish the new temperature setting. Press and hold the new setting for two seconds to confirm it. Once the new setting is confirmed, the control will default to the home screen.
Electronic Control: How do I enable and disable Sabbath mode?
Enable: Swipe the main screen left or right to access the main options. Press and hold the Sabbath mode icon for two seconds. When Sabbath mode is enabled, the home screen will display the icon.
Disable: Press and hold the Sabbath mode icon on the home screen for two seconds.
Electronic Control: How do I enable and disable showroom mode?
Enable: Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Alarm icon and the blank space at the same time for three seconds. An S with a circle around it will appear in the upper left corner on the main screen.
Disable: Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Alarm icon and the blank space at the same time for three seconds.
Electronic Control: How do I reset the water filter?
Swipe the main screen left or right to access the main options. Press and hold the water filter icon for two seconds. The remaining percentage to the right of the icon will return to 100%.
Electronic Control: How do I turn the alarm off or on?
Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Alarm icon to turn the alarm on or off. The icon will be illuminated when the alarm is on.
Electronic Control: What is Max Ice and how do I activate it?
Max Ice increases ice production by 50%. Normal ice production returns after 24 hours.
Swipe the main screen left or right to access the main options. Press the Max Ice icon to turn it on. The icon will be illuminated when Max Ice is on.
Electronic Control: Why does my display show “Call for Service” and there are dashes in place of the refrigerator and freezer temperatures?
The electronic control continually manages the refrigerator’s operating system. If there is an issue with the operating system, the home screen will display “Call for Service” and a series of dashes will flash in place of the refrigerator and freezer temperatures. Call customer service at 877.427.3920 to schedule a service call.
Electronic Control: Why is there an alarm going off on my refrigerator?
There are two types of alarms.
Door: The door alarm sounds continuously when the refrigerator or freezer door is open for more than five minutes. Shut the refrigerator or freezer door to stop the alarm.
High Temperature: The high temperature alarm sounds continuously when either the refrigerator temperature exceeds 50° or the freezer exceeds 20° for more than three hours. The home screen will flash a series of dashes in place of the refrigerator and/or freezer temperature until the temperature reaches the set temperature.
Energy: How much energy does the refrigerator use?
672 kwh per year
Ice and/or Ice maker: How do I turn the ice maker off?
Swipe the main screen on the electronic control left or right to access the main options. Press the settings icon to access the settings options. Press the ice maker icon to turn it off. The icon will not be illuminated. Open the freezer drawer and raise the bale arm on the ice maker to the off (highest) position. Both the electronic control and the bale arm must be off for the ice maker to stop producing ice.
Ice and/or Ice maker: How much ice does the ice maker make?
The ice maker will produce approximately 2 1/2 pounds of ice every 24 hours.
Ice and/or Ice maker: Why is my ice maker not making ice?
Swipe the main screen on the electronic control left or right to access the main options. Press the settings icon to access the settings options. Press the ice maker icon to turn it on. The icon will be illuminated when the ice maker is on. Open the freezer drawer and lower the bale arm on the ice maker to the on (lowest) position. Both the electronic control and the bale arm must be on for the ice maker to produce ice.
If that does not work, confirm the ice maker has been on for at least 24 hours, verify the freezer temperature is 0°F, confirm the water to the refrigerator is turned on, and verfy the water filter has been replaced and installed correctly.
Ice and/or Ice maker: Why is my ice sticking together in the ice bin?
It is normal for ice to stick together if it has not been used frequently. Empty the ice bin.
Ice maker: How long does it take to make a batch of ice?
It takes approximately two hours on the normal setting.
Installation: Can the door stop at 90 degrees so it doesn’t hit my wall?
Yes. A 90 degree pin option is available. You can request that option when placing your order. If your refrigerator is already installed, please call customer service at 877.427.3920 to schedule a service call.
Installation: Can two refrigerators be installed side by side (with or without a heater kit)?
We are in the process of testing this installation and the necessity of a heater kit.
Installation: How does the refrigerator anchor to the wall?
It anchors to the wall using a bracket that is shipped with the refrigerator. It installs on the back wall of the enclosure and attaches to the refrigerator. The instructions are in the installation sheet.
Installation: If there is a wall next to my refrigerator, what clearance do I need?
You need an additional 5″ (from the edge of the enclosure) to account for the handle and to allow the drawers to open freely.
Installation: The installation instructions state “Do not discard anchor bracket, toe grille, and associated hardware.” Where are they located?
The anchor bracket is shipped in place at the top of the refrigerator. The toe grille is taped to the left side of the cabinet. The hardware is shipped in the top drawer in a plastic bag with the use and care guide.
Installation: What are the cutout dimensions?
Height: 84″ Width: 35 1/2″ Depth: 24″
Installation: What are the refrigerator dimensions?
Height: 83 1/8″ Width: 35 3/4″ Depth: 26 3/16″
Installation: Will the refrigerator fit into Manhattan, New York elevators that are 83 1/2″ tall?
If the refrigerator is removed from the skid and set on its rollers (as shipped, they are in the minimum position), the height to the top of the grill is 83-1/8″. If the grille is tilted up, it actually lowers it slightly.
Installation: Your electrical and water line requirements are on the opposite side of my current refrigerator. How will your refrigerator fit without complicated retrofits?
If you cannot relocate the electrical and/or water line(s), you may have to allow for extra clearance at the back of the refrigerator, which would increase the overall depth.
Installation: Your refrigerator is 35-3/4″ wide and the leading competitor’s refrigerator is 36″ wide. Will they fit the same opening?
Yes. That dimension is the width of the doors. The width of our cabinet (and the leading competitor’s) is 35″ and both cutout dimensions are 35-1/2″. The doors are wider so they overlap the edge of the cabinet. The refrigerator is also shipped with trim to hide any gaps.
Interior: How much weight can you put in each door bin?
10-15 lbs.
Interior: How much weight can you put in each drawer?
50-60 lbs.
Interior: How much weight can you put on each shelf?
50-60 lbs.
Interior: What is the capacity of the ice bin?
5 to 7 pounds
Interior: What is the height of each freezer drawer?
The upper drawer is 5-7/8″ and the lower drawer is 9-1/4″.
Interior: What is the height of each refrigerator drawer?
The deli drawer is 4-1/16″ and the crisper drawer is 6-1/2″.
Lights: How do I change the lights?
The lights are not customer replaceable. Call customer service at 877.427.3920 to schedule a service call.
Lights: What type of lights are in the refrigerator?
LEDs
Lights: Why are the lights not working?
Confirm the doors are closed. If the doors were left open, the lights turn off after ten minutes to eliminate excess heat.
Noise and/or Sounds: Why am I hearing unusual noises?
The following noises are normal:
Buzzing when the water valve opens to fill the ice maker
Clattering when ice is dropped from the ice maker into the stainless steel pan
Whirring when the fans are operating
Noise and/or Sounds: Why is my refrigerator louder than before?
The fan speeds are controlled to match the cooling requirements in each compartment. If a door is left open (for a long period of time) or large amounts of warm food and/or beverages are added, the fan(s) will adjust to a higher speed temporarily to quickly return temperature(s) to the set point(s). Fan(s) will automatically revert to the lower speed.
Odor: Why does my refrigerator have an odor?
Confirm food is adequately covered as uncovered food could create odors.
If that does not work, clean the refrigerator thoroughly and replace the air filter.
Odor: Why does my ice have a bad taste and/or odor?
The ice may have a bad taste and/or order if it has not been used in a long time. Throw away the ice in the ice bin.
If that does not work, clean the freezer compartment and verify the water filter has been replaced and installed correctly.
Operation: How do I tighten loose door handles?
The handles are attached to the door using a small set screw in each end cap. Tighten the set screw using an allen wrench.
Operation: Why is my refrigerator running so much (or why is the temperature too warm)?
If large amounts of warm food were added, doors were opened frequently, or doors were left open, the compressors and fans will run to maintain the set temperature. Confirm the doors are closed (or closing properly). Confirm there are no tears in the gaskets. If there are tears in the gaskets, call customer service at 877.427.3290. Confirm whether the room temperature is hotter than normal. Increased ambient temperatures may cause compressors to run longer.
Operation: Why is there condensation, frost, or ice on the inside of the refrigerator and/or freezer?
Confirm the doors are closed and there are no tears in the gaskets. If there are tears in the gaskets, call customer service at 877.427.3290 to schedule a service call.
Operation: Why isn’t my refrigerator operating?
Confirm the power switch, located behind the top grille, is on and confirm the circuit breaker and electrical power to the refrigerator are on.
If that does not work, call customer service at 877.427.3290 to schedule a service call.
Power Switch: Where is the power switch located?
It is behind the top grille on the right side.
Price: What does the refrigerator cost?
The refrigerator price starts at $9,850.
Product Registration: How do I register my product?
Go to https://www.bluestarcooking.com/support/product-registration or call customer service at 877.427.3290.
Serial Plate: Where is the serial plate located?
It is in the refrigerator on the left side behind the pull-out tray.
Service: How do I schedule service?
Call customer service at 877.427.3290.
Shelves: Are the shelves spillproof?
Yes. There is a Nano coating on the perimeter of the shelves that prevents small spills from running over the edge.
Usage: Can I use a full size baking sheet (18 x 26) in the refrigerator.
Yes. In the refrigerator, it fits on the pull-out tray or in either drawer. In the freezer, it fits on the top of the lower drawer.
Warranty: What is the warranty?
Full 2 years
Full 5 years on the sealed system
Limited 13 years on the sealed system
Water Filter: Do I need a bypass plug if I am not using the water filter?
It is not necessary as there is an internal bypass circuit, which eliminates the need for a separate plug.
Water Filter: How do I know when to replace the water filter?
The water filter indicator will tell you what percentage is remaining. Swipe the main screen left or right to access the main options. The remaining percentage is to the right of the icon.
Water Filter: How do I replace the water filter?
Remove: Lift up the top grille. Rotate the old filter counterclockwise a half turn and pull it out. It is normal for a small amount of water to drip when the filter is removed. Wipe it up with a cloth or paper towel.
Replace: Remove the filter from the packaging. Insert the new filter and rotate it clockwise a half turn. Lower the top grille. Discard the first two full pans of ice as the ice may contain air or impurities from the water line.
Reset the water filter: Swipe the main screen left or right to access the main options. Press and hold the water filter icon for two seconds. The remaining percentage to the right of the icon will return to 100%.
Water Filter: What is the rating on the water filter?
200 gallons or six months
Water Filter: Where do I get replacement water filters?
You can purchase replacement water filters by calling customer service at 877.427.3920.
Weight: How much does the refrigerator weigh?
651 lbs.