Frequently asked questions | products & service | BlueStar faq

Where can I buy BlueStar products?
To purchase BlueStar products, please visit a BlueStar dealer. To find a BlueStar dealer near you, please visit the dealer locator page.

How can I find the nearest dealer to me?
Please visit https://www.bluestarcooking.com/support/find-a-dealer/ to find a BlueStar dealer near you.

What if I buy from an unauthorized dealer?
BlueStar does not support any warranty or service work for products purchased from unauthorized dealers.

How much do BlueStar products cost?
To purchase BlueStar products, please visit a BlueStar dealer. To find a BlueStar dealer near you, please visit the dealer locator page at https://www.bluestarcooking.com/support/find-a-dealer/

Can I buy direct from the BlueStar factory?
No, BlueStar ranges are sold exclusively through authorized dealers.

Where can I find BlueStar product specifications?
For specifications on BlueStar products, please visit the products page and click on the product you’re interested in.

Where can I view all 750+ colors and finishes available on a BlueStar range?
For available colors, please click here. Please note that this color chart is a guide. For a better representation of the 750+ colors available on a BlueStar range, please see a dealer’s RAL color guide. To purchase an RAL color guide or 3″ x 6″ color sample visit http://bluestar.mwrc.net/en/category.php

What if I want to order my range with the burners in different places? Can I change the burner layout?
Yes, the burner locations can be customized.

Can I add another simmer or 22K burner?
Yes. Additional 22,000 BTU burners may be added to any range in our RNB model at an additional cost. Our RCS and RPB models cannot have additional 22,000 BTU burners added. Additional simmer burners may be added to any BlueStar model. Please contact your dealer for more information, including the cost.

BlueStar serial numbers are located on a silver serial plate located on your unit.  Location varies by product.  CLICK HERE for full details on serial plate location by unit.

Freestanding Ranges and Rangetops:

• Platinum, Nova (RNB) and RCS Open Burner Models: Remove the front left grate (round and square) and the serial plate will be located on the side wall of the unit.
• Sealed Burner Series (2018 or newer): The serial plate is located on the left underside of the heat deflector which is the piece between the control panel and oven door on the unit.
• Sealed Burner Series (Pre-2018): Pull unit away from wall and remove the backguard on the back of the range.  The serial plate will be located under the cooktop lid.  Contact BlueStar Customer Service at (800) 449 – 8691 if assistance is needed.

Refrigeration:

• Built-In Refrigerators: Extend the full extension rack from the refrigerator cavity and the serial plate is located on the front left wall of the unit.
• Freestanding Refrigerator: Extend the full width drawer and serial plate will be located within.

Wall Ovens (Gas & Electric Models:

• 2018 or new models: The serial plate is located on the underside of the control panel on the left side of the unit.
• Pre-2018 models: Remove the control panel cover and the serial plate will be on the left side interior of the unit.

Drop-in Cooktops:

• Remove all knobs, grates and burner bowls from unit.  Remove wingnuts located under the cooking surface.  Serial plate will be located within the cooktop cavity.

Induction Cooktops

• The serial plate is located under the front center of the unit.

Ventilation Hoods:

• Remove the baffle filters from the unit and the serial plate will be located on the back or side wall of the unit.

Do I need to have my range professionally installed?
Yes, it is highly recommended that a qualified technician install your BlueStar product AND complete the Manufacturer’s Performance Checklist included in the manual. For a list of qualified technicians in your area, please contact your BlueStar dealer.

At what height does my range need to be installed?
The top of a BlueStar range should be 11/16 above the counter – the standard counter is 36” high, so the range should be installed at 36-11/16″. The casters can be adjusted up to ½ inches. The legs can be adjusted up to 1 inch.

Do I really need to have a dedicated outlet?
Yes.

Do I need to move my gas connection if it is not on the floor?
It is recommended that the gas connection is moved to the floor. However, if it cannot be moved, the gas line must be recessed to attain zero clearance.

Do you recommend a specific hood or hood size?
We recommend seeking the advice of your BlueStar dealer or an expert ventilation professional.

Do BlueStar ranges lose BTUs when using LP gas?
No, whether configured for natural or LP gas, BlueStar ranges are designed to deliver the same level of BTUs.

Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Getting Started: How do I unbox my range?
Remove all cardboard, zip ties, paper and plastic sheathing used as packaging. Read, remove and properly discard all temporary labels and packaging material from the cooktop, burners, burner grates, oven exterior, oven rack glides, and oven racks.

Getting Started: After unboxing my range, what parts need to be washed?
Wash all removable parts including top grates, oven racks, and oven rack glides in hot, soapy water. Rinse well and dry thoroughly. Reference the Care and Cleaning section of the USE & CARE MANUAL.

Before Using the Oven: Why must I perform the Oven Burn-Off Procedure?
New appliances are wiped clean with solvents at the factory prior to shipping. The Burn-Off Procedure burns off any remaining processing residue. Failing to perform the Oven Burn-Off Procedure before first use may result in undesirable odors, flavors, and smoke when you use your oven for the first time.

Burner Operation: How do I operate my burners?
Push in and turn the control knob counter clockwise to HIGH to start the ignition process. The igniter will spark and make a clicking sound. The clicking will stop after the burner ignites. The initial ignition may take a few seconds. You may hear multiple clicks before it ignites. After ignition, turn the knob to your desired setting. Turn the knob to OFF to extinguish the burner. The flame may linger for several seconds until all the gas in the feeder tube is burned off.

Operating the Oven: How do I operate my oven?
Push in and turn the oven control knob counter clockwise to any temperature setting between 150 degrees and 500 degrees F. The blue oven indicator light will illuminate indicating the oven is on and preheating. In about 10 minutes, the blue oven indicator light will turn off, indicating the oven sensor has reached the desired temperature. The blue indicator light will turn on and off as the oven cycles to maintain the set temperature.

Operating the Convection Fan: How do I operate my convection fan?
Turn the Convection Fan switch, located on the front control panel, to ON after the oven has pre-heated and the blue oven indicator light has turned off. The convection fan can be turned on or off as desired after the initial pre-heat cycle is complete.

Operating the Convection Fan: Can I operate my convection fan during the initial preheat cycle?
No. Do not use the Convection Fan during the initial preheat cycle. Wait until the blue indicator light turns off, signaling the oven has reached the desired set temperature before turning the convection fan on.

Operating the Infrared Boiler: How do I operate my infrared boiler?
With the oven door shut, push in and turn the oven thermostat control knob counter clockwise to BR (broil). The blue oven indicator light will illuminate. The broiler igniter light will begin to glow and the ceramic broiler burners will light. The broiler will cycle on and off to maintain an even broiling temperature once the cavity reaches temperature.

Operating the Infrared Broiler: Can I operate my broiler and my oven burner at the same time?
No. The two do not operate at the same time.

Top Grates: How can I maintain and care for my top grates?
Clean spills as soon as possible to prevent sticking and build up. When the burner is cool, remove the ring grate, top grate, and the center filler grate (30’’ models only). Wash in hot, soapy water. Rinse well and dry thoroughly to prevent rusting. Handle gently to prevent nicks/chips, which can lead to rusting.

Oven Cleaning: What should I be aware of when cleaning my oven?
Make sure cleaning chemicals do not come in contact with any stainless steel, painted surfaces, or the infrared ceramic broiler. Do not apply commercial oven cleaners to the oven door gasket. Do not rub or scrub the gasket because it may damage the oven door seal. Do not use steel wool or metal pads to clean the interior oven walls. Make sure the area is well-ventilated when using commercial oven cleaners.

Oven Cleaning: How do I clean my oven window?
When the oven is cool, and after each use, use a cloth and warm soapy water to clean the interior oven door window to remove baked-on stains. Rinse with clear water and dry thoroughly.

Oven Cleaning: How do I get tough stains off my oven window?
Use glass cleaner. Follow cleaner manufacturer’s instructions.

Oven Cleaning: What can I clean my oven’s interior walls with?
The oven interior is coated with porcelain enamel and can be cleaned with commercial oven cleaners. Follow the cleaner manufacturer’s instructions. Do not use on door gasket, igniter, or infrared ceramic broiler.

Oven Cleaning: How do I clean my oven racks and guides?
Remove and clean racks and guides in hot, soapy water. Rinse well and dry thoroughly.

Oven Cleaning: Are my oven racks and guides dishwasher safe?
Yes. Both can be cleaned in the dishwasher.

How does the new PowR Oven™ work?
The new PowR Oven™ features a power burner that is located inside the back of the oven cavity. This burner technology, which is widely used in commercial ovens, provides heat directly to the cooking chamber, enabling faster preheating and overall enhanced efficiency. When the power burner is running the convection fan cycles on a low speed to promote even heat distribution throughout the oven cavity.

Is there also a heating element on the bottom of the oven?
No, there is no additional heating element in the bottom of the oven. The power burner, located at the back of the oven cavity, provides a more efficient heat source.

Is convection available?
All units come standard with a convection fan. It is controlled by a switch located on the front control panel. For more efficient and even baking and roasting, use your PowR Oven™ with the convection fan turned on. If you choose to use the convection fan, standard adjustments in temperature are recommended. The convection fan will always run at a low speed when the power burner is on. The fan will run at a high speed when the burner is not lit and if the convection switch on the front control panel is on.

Why does the flame on the power burner turn on and off?
The power burner cycles to maintain the desired air temperature for a constant and even heat. The power burner flame will automatically ignite and extinguish during this process. The blue indicator light, located on the front control panel, will turn on every time the power burner is on as the oven cycles to maintain the set temperature.

Because of the location of the power burner, is the back of the oven hotter than the front?
No, the cavity design, which features coved corners, and the automatic cycling of the convection fan while the power burner is running promotes consistent heat distribution for even roasting and baking.

Can the recommended temperatures in my recipe be used with this oven?
Recommended temperatures are a great starting point. With the power burner you may need to adjust your temperatures slightly to get your desired results. In general lighter, smaller recipes such as cookies, muffins, and thin layer cakes, will cook in roughly the same amount of time as your recipe. The denser the recipe (e.g. cheesecakes, pound cakes, large meats) the faster the cook time will be verses your recipe. Consult your user manual for additional guidance.

Can you use the oven without the power burner running?
No, the power burner located on the back wall of the cavity is the heating element for the oven.

How long does it take the power burner in the PowR Oven™ to ignite?
Although the indicator light is on, it may take up to one minute for the power burner to ignite, this is normal.

How long is the power cord?
The power cord is 5ft long.

Are casters available instead of legs?
Yes, both casters and legs are available. Each range comes standard with legs. Casters must be requested at the time of order.

What size backguards are available?
The standard backguard is Island Trim, which is grate height. Additional available backguards are 6″, 17″ and 24″, and must be specified at the time of order.

What is the standard burner configuration?
All Platinum™ Series ranges come standard with all burners.

What is included in the Interchangeable Griddle and Charbroiler System?
The Interchangeable Griddle and Charbroiler System comes with 6 pieces.
▪ (1) Cast iron frame (skirt) that holds the griddle or charbroiler in place
▪ (2) Cast iron, two-sided griddle (flat top that features a smooth and ribbed surface)
▪ (3) & (4) Pair of cast iron, two-sided charbroiler grates that are placed side-by-side
▪ (5) Stainless steel diffuser, to protect the burners when using the charbroiler
▪ (6) Stainless steel cover, if the system is kept permanently on the range

Are the cast iron Interchangeable Griddle and Charbroiler pieces non-stick?
No, the cast iron pieces are not non-stick, but they are porcelain coated.

Is the griddle or charbroiler interchangeable on any of the burners?
It can be placed on any two burners from front-to-back on the range.

How do you protect the burners when using the charbroiler?
There is a stainless steel diffuser that fits into two grooves within the frame (skirt). It is placed underneath the cast iron charbroiler grate pieces. It works to deflect any potential drippings from hitting the burners and directs them to the grease trays.

Does the heat vary with the interchangeable griddle and charbroiler?
Yes, there are 2 cooking zones with the griddle and charbroiler, a front and a rear. The front and rear are controlled by using the knobs on the control panel to adjust the flame of the front and rear burners. You can adjust each zone by moving the knobs to your desired heat.

Does the range come with two frames so you can have both the griddle and charbroiler next to each other at the same time?
Only 1 frame (skirt) comes standard with each range.

How do you clean the interchangeable griddle and charbroiler?
Allow all parts to come to room temperature. For the cast iron frame, griddle, and charbroiler grates, wash with warm water and a non-metallic grill brush. Rinse well and dry thoroughly. Do not submerge grates in water for extended periods as this may cause rusting. For the stainless steel diffuser, wash with hot, soapy water. Rinse and dry thoroughly.

TIP: For easier clean-up of drip pan, add some water to the drip pan underneath the charbroiler before using.

Who do I call if I need parts / service?
▪ Contact BlueStar Customer Service at (800) 449-8691
▪ Click here to request service online

Where can I order replacement parts for my BlueStar product?
For replacement BlueStar parts, contact BlueStar Customer Service at (800) 449-8691. The BlueStar Online Store also has a number of parts and accessories available. Visit http://bluestar.mwrc.net/en/category.php to shop now.

Can I use oven cleaner?
The interior of the oven cavity is porcelained enamel and an oven cleaner will most likely be safe to use. Please refer to the cleaning product instructions / restrictions prior to use.

Are the grates dishwasher safe?
Yes, but we recommend that they air dry.

Air Filter: How do I replace the air filter?
The air filter is located in the fan cover on the back wall of the refrigerator.
Remove: Pull the tab on the filter and slide it out.
Replace: Remove the filter from the packaging and align it with the opening and slide it into the fan cover.

Air Filter: What is the rating of the air filter?
Six months

Air Filter: Where can I get replacement air filters?
You can purchase replacement air filters through our online store.  CLICK HERE to shop now.

Badge: Can I get the refrigerator without a badge?
Yes. You can request that option when placing your order.

Capacity: What is the capacity of each compartment?
Pro Built-In
Refrigerator: 16.7 cu. ft.
Freezer: 5.7 cu. ft.

Pro French Door Built-In
Refrigerator: 16.65 cu. ft.
Freezer: 5.7 cu. ft.

Capacity: What is the capacity of the refrigerator?
22.4 cu. ft.

Cleaning: Are the drawers removeable for cleaning?
Yes with the exception of the lower freezer drawer. They can all be removed with a Phillips screwdriver and the instructions are in the use and care guide.

Cleaning: What do I use to clean the interior (shelves, drawers, door bins, etc.)?
Use a mild solution of soap and water and a micro fiber cloth.

Cleaning: What do I use to clean the painted door?
Use a mild solution of soap and water and a soft cloth.

Cleaning: What do I use to clean the stainless steel (door, liners, etc.)?
Use a non-abrasive stainless steel cleaner and a soft cloth and always follow the grain of the stainless steel.

Color and/or Trim: Can the top grille be painted?
Yes. You can use our “Build Your Own” tool at www.bluestarcooking.com/inspiration/build-your-own/ to see how the finished product will look.

Color and/or Trim: What colors are available?
There are 750 plus colors and textured finishes. You can use our “Build Your Own” tool at www.bluestarcooking.com/inspiration/build-your-own/ to see how the finished product will look.

Color and/or Trim: What trim finishes are available?
The following finishes are available: stainless steel (standard), antique brass, brushed brass, polished brass, chrome, antique copper, brushed copper, polished copper, oil rubbed bronze, and pewter. You can use our “Build Your Own” tool at www.bluestarcooking.com/inspiration/build-your-own/ to see how the finished product will look.

Compressors: Does the refrigerator have one or two compressors?
Two. One for the refrigerator and one for the freezer.
Independent compressors and evaporators provide optimum food preservation in both the refrigerator and freezer. Fresh foods enjoy moist and cold air in the refrigerator, and frozen foods last longer with dry, frigid air in the freezer. The result is longer, lasting fresh and frozen foods – and no chance of odors circulating in between.

Compressors: What is the benefit of having two compressors?
Independent compressors and evaporators provide optimum food preservation in both the refrigerator and freezer. Fresh foods enjoy moist and cold air in the refrigerator, and frozen foods last longer with dry, frigid air in the freezer. The result is longer, lasting fresh and frozen foods – and no chance of odors circulating in between.

Condenser Coil: How do I clean the condenser coil?
Lift up the top grille and turn the power off. The power switch is located on the right behind the top grille. The condenser is on the left. Use a soft bristle brush and vacuum to remove dust and lint from the condenser. Vacuum in the direction of the fins to avoid damaging the condenser. Turn the power on and lower the top grille.

Condenser Coil: How often do I need to clean the condenser coil?
Every three to six months.

Doors: How far does the freezer drawer pull out?
Reference the diagram at https://www.bluestarcooking.com/refrigeration/36-built-in-refrigerator/ in the downloads section.

Doors: How far does the refrigerator door swing open?
Reference the diagram at https://www.bluestarcooking.com/refrigeration/36-built-in-refrigerator/ in the downloads section.

Doors: Why doesn’t my refrigerator door close automatically?
The self-close feature in the hinge may be disengaged. Please contact an authorized BlueStar servicer to schedule a service call.

Electronic Control: How do I change the temperature scale from Fahrenheit to Celsius?
Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Fahrenheit/Celsius icon to toggle between the two and the one you select will be illuminated.

Electronic Control: How do I change the temperature setting?
Press and hold either the refrigerator or freezer temperature setting for two seconds. After two seconds, the control will display the temperature setting with up and down arrows. Press the up or down arrow to establish the new temperature setting. Press and hold the new setting for two seconds to confirm it. Once the new setting is confirmed, the control will default to the home screen.

Electronic Control: How do I enable and disable Sabbath mode?
Enable: Swipe the main screen left or right to access the main options. Press and hold the Sabbath mode icon for two seconds. When Sabbath mode is enabled, the home screen will display the icon.
Disable: Press and hold the Sabbath mode icon on the home screen for two seconds.

Electronic Control: How do I enable and disable showroom mode?
Enable: Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Alarm icon and the blank space at the same time for three seconds. An S with a circle around it will appear in the upper left corner on the main screen.
Disable: Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Alarm icon and the blank space at the same time for three seconds.

Electronic Control: How do I reset the water filter?
Swipe the main screen left or right to access the main options. Press and hold the water filter icon for two seconds. The remaining percentage to the right of the icon will return to 100%.

Electronic Control: How do I turn the alarm off or on?
Swipe the main screen left or right to access the main options. Press the settings icon to access the settings options. Press the Alarm icon to turn the alarm on or off. The icon will be illuminated when the alarm is on.

Electronic Control: What is Max Ice and how do I activate it?
Max Ice increases ice production by 50%. Normal ice production returns after 24 hours.
Swipe the main screen left or right to access the main options. Press the Max Ice icon to turn it on. The icon will be illuminated when Max Ice is on.

Electronic Control: Why does my display show “Call for Service” and there are dashes in place of the refrigerator and freezer temperatures?
The electronic control continually manages the refrigerator’s operating system. If there is an issue with the operating system, the home screen will display “Call for Service” and a series of dashes will flash in place of the refrigerator and freezer temperatures. Please contact an authorized BlueStar servicer to schedule a service call.

Electronic Control: Why is there an alarm going off on my refrigerator?
There are two types of alarms.
Door: The door alarm sounds continuously when the refrigerator or freezer door is open for more than five minutes. Shut the refrigerator or freezer door to stop the alarm.
High Temperature: The high temperature alarm sounds continuously when either the refrigerator temperature exceeds 50° or the freezer exceeds 20° for more than three hours. The home screen will flash a series of dashes in place of the refrigerator and/or freezer temperature until the temperature reaches the set temperature.

Energy: How much energy does the refrigerator use?
Pro Built-In
672 kwh per year

Pro French Door Built-In
670 kwh per year

Ice and/or Ice maker: How do I turn the ice maker off?
Swipe the main screen on the electronic control left or right to access the main options. Press the settings icon to access the settings options. Press the ice maker icon to turn it off. The icon will not be illuminated. Open the freezer drawer and raise the bale arm on the ice maker to the off (highest) position. Both the electronic control and the bale arm must be off for the ice maker to stop producing ice.

Ice and/or Ice maker: How much ice does the ice maker make?
The ice maker will produce approximately 2 1/2 pounds of ice every 24 hours.

Ice and/or Ice maker: Why is my ice maker not making ice?
Swipe the main screen on the electronic control left or right to access the main options. Press the settings icon to access the settings options. Press the ice maker icon to turn it on. The icon will be illuminated when the ice maker is on. Open the freezer drawer and lower the bale arm on the ice maker to the on (lowest) position. Both the electronic control and the bale arm must be on for the ice maker to produce ice.

If that does not work, confirm the ice maker has been on for at least 24 hours, verify the freezer temperature is 0°F, confirm the water to the refrigerator is turned on, and verfy the water filter has been replaced and installed correctly.

Ice and/or Ice maker: Why is my ice sticking together in the ice bin?
It is normal for ice to stick together if it has not been used frequently. Empty the ice bin.

Ice maker: How long does it take to make a batch of ice?
It takes approximately two hours on the normal setting.

Installation: Can the door stop at 90 degrees so it doesn’t hit my wall?
Yes. A 90 degree pin option is available. You can request that option when placing your order. If your refrigerator is already installed, please call an authorized BlueStar servicer to schedule a service call.

Installation: How does the refrigerator anchor to the wall?
It anchors to the wall using a bracket that is shipped with the refrigerator. It installs on the back wall of the enclosure and attaches to the refrigerator. The instructions are in the installation sheet.

Installation: If there is a wall next to my refrigerator, what clearance do I need?
You need an additional 5″ (from the edge of the enclosure) to account for the handle and to allow the drawers to open freely.

Installation: The installation instructions state “Do not discard anchor bracket, toe grille, and associated hardware.” Where are they located?
The anchor bracket is shipped in place at the top of the refrigerator. The toe grille is taped to the left side of the cabinet. The hardware is shipped in the top drawer in a plastic bag with the use and care guide.

Installation: What are the cutout dimensions?
Height: 84″ Width: 35 1/2″ Depth: 24″

Installation: What are the refrigerator dimensions?
Pro Built-In
Height: 83 1/8″ Width: 35 3/4″ Depth: 26 3/16″

Pro French Door Built-In
Height: 83 1/8″ Width: 35 3/4″ Depth: 26 3/16″

Installation: Will the refrigerator fit into Manhattan, New York elevators that are 83 1/2″ tall?
If the refrigerator is removed from the skid and set on its rollers (as shipped, they are in the minimum position), the height to the top of the grill is 83-1/8″. If the grille is tilted up, it actually lowers it slightly.

Installation: Your electrical and water line requirements are on the opposite side of my current refrigerator. How will your refrigerator fit without complicated retrofits?
If you cannot relocate the electrical and/or water line(s), you may have to allow for extra clearance at the back of the refrigerator, which would increase the overall depth.

Installation: Your refrigerator is 35-3/4″ wide and the leading competitor’s refrigerator is 36″ wide. Will they fit the same opening?
Yes. That dimension is the width of the doors. The width of our cabinet (and the leading competitor’s) is 35″ and both cutout dimensions are 35-1/2″. The doors are wider so they overlap the edge of the cabinet. The refrigerator is also shipped with trim to hide any gaps.

Interior: How much weight can you put in each door bin?
10-15 lbs.

Interior: How much weight can you put in each drawer?
50-60 lbs.

Interior: How much weight can you put on each shelf?
50-60 lbs.

Interior: What is the capacity of the ice bin?
5 to 7 pounds

Interior: What is the height of each freezer drawer?
The upper drawer is 5-7/8″ and the lower drawer is 9-1/4″.

Interior: What is the height of each refrigerator drawer?
The deli drawer is 4-1/16″ and the crisper drawer is 6-1/2″.

Lights: How do I change the lights?
The lights are not customer replaceable. Please contact an authorized BlueStar servicer to schedule a service call.

Lights: What type of lights are in the refrigerator?
LEDs

Lights: Why are the lights not working?
Confirm the doors are closed. If the doors were left open, the lights turn off after ten minutes to eliminate excess heat.

Noise and/or Sounds: Why am I hearing unusual noises?
The following noises are normal:
– Whirring when the fans are operating. When the refrigerator is initially turned on, the fan operates at a higher speed until it reaches the set temperatures.
– Rattling during the flow of refrigerant or water.
– Buzzing when the water valve opens to fill the ice maker
– Clattering when ice is dropped from the ice maker into the ice pan.

Noise and/or Sounds: Why is my refrigerator louder than before?
The fan speeds are controlled to match the cooling requirements in each compartment. If a door is left open (for a long period of time) or large amounts of warm food and/or beverages are added, the fan(s) will adjust to a higher speed temporarily to quickly return temperature(s) to the set point(s). Fan(s) will automatically revert to the lower speed.

Odor: Why does my refrigerator have an odor?
Confirm food is adequately covered as uncovered food could create odors.
If that does not work, clean the refrigerator thoroughly and replace the air filter.

Odor: Why does my ice have a bad taste and/or odor?
The ice may have a bad taste and/or order if it has not been used in a long time. Throw away the ice in the ice bin.
If that does not work, clean the freezer compartment and verify the water filter has been replaced and installed correctly.

Operation: How do I tighten loose door handles?
The handles are attached to the door using a small set screw in each end cap. Tighten the set screw using an Allen wrench.

Operation: Why is my refrigerator running so much (or why is the temperature too warm)?
If large amounts of warm food were added, doors were opened frequently, or doors were left open, the compressors and fans will run to maintain the set temperature. Confirm the doors are closed (or closing properly). Confirm there are no tears in the gaskets. If there are tears in the gaskets, please contact an authorized BlueStar servicer to schedule a service call. Confirm whether the room temperature is hotter than normal. Increased ambient temperatures may cause compressors to run longer.

Operation: Why is there condensation, frost, or ice on the inside of the refrigerator and/or freezer?
Confirm the doors are closed and there are no tears in the gaskets. If there are tears in the gaskets, please contact an authorized BlueStar servicer to schedule a service call.

Operation: Why isn’t my refrigerator operating?
Confirm the power switch, located behind the top grille, is on and confirm the circuit breaker and electrical power to the refrigerator are on.
If that does not work, please contact an authorized BlueStar servicer to schedule a service call.

Power Switch: Where is the power switch located?
It is behind the top grille on the right side.

Product Registration: How do I register my product?
Go to https://www.bluestarcooking.com/support/product-registration or call customer service at (800) 449 – 8691.

Serial Plate: Where is the serial plate located?
It is in the refrigerator on the left side behind the pull-out tray.

Service: How do I schedule service?
please contact an authorized BlueStar servicer or call customer service at (877) 427 – 3290.

Shelves: Are the shelves spillproof?
Yes. There is a Nano coating on the perimeter of the shelves that prevents small spills from running over the edge.

Usage: Can I use a full size baking sheet (18 x 26) in the refrigerator.
Yes. In the refrigerator, it fits on the pull-out tray or in either drawer. In the freezer, it fits on the top of the lower drawer.

Warranty: What is the warranty?
Full 2 years
Full 5 years on the sealed system
Limited 13 years on the sealed system

Water Filter: Do I need a bypass plug if I am not using the water filter?
It is not necessary as there is an internal bypass circuit, which eliminates the need for a separate plug.

Water Filter: How do I know when to replace the water filter?
The water filter indicator will tell you what percentage is remaining. Swipe the main screen left or right to access the main options. The remaining percentage is to the right of the icon.

Water Filter: How do I replace the water filter?
Remove: Lift up the top grille. Rotate the old filter counterclockwise a half turn and pull it out. It is normal for a small amount of water to drip when the filter is removed. Wipe it up with a cloth or paper towel.

Replace: Remove the filter from the packaging. Insert the new filter and rotate it clockwise a half turn. Lower the top grille. Discard the first two full pans of ice as the ice may contain air or impurities from the water line.
Reset the water filter: Swipe the main screen left or right to access the main options. Press and hold the water filter icon for two seconds. The remaining percentage to the right of the icon will return to 100%.

Water Filter: What is the rating on the water filter?
200 gallons or six months

Water Filter: Where do I get replacement water filters?
You can purchase replacement water filters through our online store.  CLICK HERE to shop now.

Weight: How much does the refrigerator weigh?
Pro Built-In
651 lbs.

Pro French Door Built-In
651 lbs.

What does CFM stand for?
CFM stands for Cubic Feet per Minute and is a measurement of air volume velocity.

How do I know what hood size and CFM are appropriate for my range or cooktop?
Hood size: we recommend a hood size that is at least as wide as your range or cooktop. Ideally, your hood would be slightly wider than your range or cooktop to allow for greater air capture. CFM: it is recommended that for every 100 BTUs of heat generated by a cooking vessel, the blower in a hood should move 1 CFM of air.

Can my hood be smaller than my cooking product?
No. Your hood needs to at least match the width of the cooking product you are placing it over.

Can I use a downdraft with my BlueStar range or cooktop?
BlueStar does not manufacturer downdraft ventilation and In most cases we do not recommend a downdraft for use with BlueStar ranges and cooktops.

How often should I clean my filters?
Depending on your style of cooking, BlueStar generally recommends cleaning your baffle and mesh filters at least once a month. If you frequently fry/wok cook, you may want to clean your filters more often. BlueStar hood baffles are dishwasher-safe.

How high should my hood be installed?
BlueStar recommends that the bottom of the hood should be 30″ minimum to 36″ maximum above the countertop for both Pyramid and Pro-Line hoods. These dimensions provide for safe and efficient operation of the hood.

Can BlueStar hoods be vented horizontally from the back of the hood?
BlueStar’s Pro-line series can be vented from the back or through the top; our Pyramid series is top venting only.

Can I order products direct from BlueStar?
Yes, consumers throughout the Continental United States can order BlueStar cookware, gear, color swatches, and accessories directly from BlueStar, via our online store. To visit the store go to http://bluestar.mwrc.net/en/category.php

How do I track my shipment when I order online?
Your tracking information will be emailed to you when the product ships. You may also email onlineorders@bluestarcooking.com at any time for updates.

What payment methods do you accept online?
We accept Visa, Mastercard, Discover, American Express, and Pay Pal.

At what hours is customer service available?
Our customer service department is available to you Monday – Friday from 9m – 5pm EST by calling 1-800-449-8691.

What is the cost of shipping?
Shipping charges are calculated based off of the weight of your shipment and shipping method selected at checkout.

When will I be billed for my order?
Payments are authorized at the time of checkout online. You can expect the charge to show up as an authorization charge on your credit card within 48 hours. Once the order ships you will receive an email stating the tracking information along with the date your purchase has shipped.

How long will it take for me to receive my order, once it’s placed online?
Most orders will ship within 24 hours from time of purchase.  Orders for painted knobs my take 10 – 14 business days to ship since each set is custom painted.

How can I receive updates on BlueStar products and events?
Click here to sign up for BlueStar’s email newsletter to receive updates on products and events.