FAQs

Cost

How much do BlueStar products cost?

For prices of BlueStar products, please contact a dealer near you. To find a BlueStar dealer who can help you with pricing questions, please visit the dealer locator page.

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Purchasing a BlueStar

Where can I buy BlueStar products?

To purchase BlueStar products, please visit a BlueStar dealer. To find a BlueStar dealer near you, please visit the dealer locator page.

How can I find the nearest dealer to me?

Please click here to find a BlueStar dealer near you.

What if I buy from an unauthorized dealer?

BlueStar does not support any warranty or service work for products purchased from unauthorized dealers.

Can I buy direct from the BlueStar factory?

No, BlueStar ranges are sold exclusively through authorized dealers.

Where can I find BlueStar product specifications?

For specifications on BlueStar products, please visit the products page and click on the product you’re interested in.

Where can I view all 190 colors available on a BlueStar range?

For available colors, please click here. Please note that this color chart is a guide. For a better representation of the 190 colors available on a BlueStar range, please see a dealer's RAL color guide. Click here to purchase an RAL color guide or 3" x 6" color sample.

What if I want to order my range with the burners in different places? Can I change the burner layout?

Yes, the burner locations can be customized.

Can I add another simmer or 22K burner?

Yes. Additional 22,000 BTU burners may be added to any range in our RNB model at an additional cost. Our RCS and RPB models cannot have additional 22,000 BTU burners added. Additional simmer burners may be added to any BlueStar model. Please contact your dealer for more information, including the cost.

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Installing Your BlueStar

Do I need to have my range professionally installed?

Yes, it is highly recommended that a qualified technician install your BlueStar product AND complete the Manufacturer's Performance Checklist included in the manual. For a list of qualified technicians in your area, please contact your BlueStar dealer.

At what height does my range need to be installed?

The top of a BlueStar range should be 11/16 above the counter – the standard counter is 36” high, so the range should be installed at 36-11/16". The casters can be adjusted up to ½ inches. The legs can be adjusted up to 1 inch.

Do I really need to have a dedicated outlet?

Yes.

Do I need to move my gas connection if it is not on the floor?

It is recommended that the gas connection is moved to the floor. However, if it cannot be moved, the gas line must be recessed to attain zero clearance.

Do you recommend a specific hood or hood size?

We recommend seeking the advice of your BlueStar dealer or an expert ventilation professional.

Do BlueStar ranges lose BTUs when using LP gas?

No, whether configured for natural or LP gas, BlueStar ranges are designed to deliver the same level of BTUs.

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Caring for Your BlueStar

Who do I call if I need parts / service?

1. Contact BlueStar Customer Service at (800) 449-8691
2. Click here to request service online

 

Where can I order replacement parts for my BlueStar product?

For replacement BlueStar parts, contact BlueStar Customer Service at (800) 449-8691. The BlueStar Online Store also has a number of parts and accessories available. Click here to shop now.

Can I use oven cleaner?

The interior of the oven cavity is porcelained enamel and an oven cleaner will most likely be safe to use. Please refer to the cleaning product instructions / restrictions prior to use.

Are the grates dishwasher safe?

Yes, but we recommend that they air dry.

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BlueStar Hoods

What does CFM stand for?

CFM stands for Cubic Feet per Minute and is a measurement of air volume velocity.

How do I know what hood size and CFM are appropriate for my range or cooktop?

Hood size: we recommend a hood size that is at least as wide as your range or cooktop. Ideally, your hood would be slightly wider than your range or cooktop to allow for greater air capture. CFM: it is recommended that for every 100 BTUs of heat generated by a cooking vessel, the blower in a hood should move 1 CFM of air.

Can my hood be smaller than my cooking product?

No. Your hood needs to at least match the width of the cooking product you are placing it over.

Can I use a downdraft with my BlueStar range or cooktop?

BlueStar does not manufacturer downdraft ventilation and In most cases we do not recommend a downdraft for use with BlueStar ranges and cooktops.

How often should I clean my filters?

Depending on your style of cooking, BlueStar generally recommends cleaning your baffle and mesh filters at least once a month. If you frequently fry/wok cook, you may want to clean your filters more often. BlueStar hood baffles are dishwasher-safe.

How high should my hood be installed?

BlueStar recommends that the bottom of the hood should be 30" minimum to 36" maximum above the countertop for both Pyramid and Pro-Line hoods. These dimensions provide for safe and efficient operation of the hood.

Can BlueStar hoods be vented horizontally from the back of the hood?

BlueStar’s Pro-line series can be vented from the back or through the top; our Pyramid series is top venting only.

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BlueStar Cookware

What is the best way to clean BlueStar cookware?

Prepping your cookware: it’s important to prep your BlueStar cookware before using it for the first time. Before first use, wash your cookware thoroughly with hot, soapy water to which you have added ¼ cup of vinegar. This will remove any manufacturing oils or polishing compounds. Rinse with clear hot water and dry immediately.

After every use: Wash in warm soapy water, rinse, and dry. Burned-on food can be removed by filling the utensil with water and letting it soak until food loosens. Sprinkle with stainless steel cleanser. Rub in a circular motion with a moistened folded paper towel. Wash in warm soapy water, rinse, and dry.

Removing Burned-on and/or Dried-on Foods: Let utensil cool, partially fill with cold water and bring to a boil over medium hear unit food particles loosen. Let cookware piece cool again and then clean as usual.

Heat hints: When excessive heat is used, heat tints of blue or golden brown, or white hard water spots may appear. Make a paste with water and a non abrasive stainless steal cleaner that do not contain chlorine bleach. Suggested cleaners: Steel Glo and Bar Keepers Friend. Apply paste with a cloth or sponge (do not use an SOS type pad) and rub lightly in a circular motion. Due to the condition of the cookware piece, several applications may need to take place to restore the color/condition of the pan. Wash cookware again, rinse and the dry promptly.

Warping: Never put cold water into a hot utensil or plunge a hot utensil into cold water. Sudden changes in temperature may cause metal to warp, resulting in an uneven bottom.

Are there any tips for maximizing the performance and longevity of BlueStar cookware?

Yes. Do not store foods or allow fats, salts, acidic foods, or foods that have been seasoned to remain in the utensil for long periods of time or pitting may occur. Salt should always be added to boiling liquid in the utensil and then stirred until completely dissolved.

If preheating with oil, always add the oil before heating, and do not cover the utensil.

Use the right tool for the job. Best results are obtained when cooking utensil is at least 2/3 full of food. Be sure to also adjust the flame of your gas range so it does not extend past the bottom of the cookware.

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Receiving BlueStar Updates

How can I receive updates on BlueStar products and events?

Click here to sign up for BlueStar’s email newsletter to receive updates on products and events.

 

Ordering from BlueStar On-Line

Can I order products direct from BlueStar?

Yes, consumers throughout the Continental United States can order BlueStar cookware, gear, color swatches, and accessories directly from BlueStar, via our online store. To visit the store, please click here.

How do I track my shipment when I order online?

Your tracking information will be emailed to you when the product ships. You may also email This e-mail address is being protected from spambots. You need JavaScript enabled to view it. at any time for updates.

What payment methods do you accept online?

We accept Visa, Mastercard, Discover, American Express, and Pay Pal.

At what hours is customer service available?

Our customer service department is available to you Monday - Friday from 8am – 5pm EST by calling 1-800-449-8691.

What is the cost of shipping?

BlueStar purchases through our online store are sent to you with free shipping.

When will I be billed for my order?

Payments are authorized at the time of checkout online. You can expect the charge to show up as an authorization charge on your credit card within 48 hours. Once the order ships you will receive an email stating the tracking information along with the date your purchase has shipped.

How long will it take for me to receive my order, once it’s placed online?

Our delivery time may vary. However, most orders are processed and filled within 2-3 weeks after receipt of order.