U.S. CONSUMER PRODUCT SAFETY COMMISSION – RECALL WITH HEALTH CANADA
Recall Date: September 11, 2018
Recall Number: 18-218
Updated: March 5, 2019
Type of communication: Consumer Product Recall
Subcategory: Household Items, Appliances
Source of recall: Health Canada
Issue: Burn Hazard, Product Safety
Audience: General Public
Identification number: RA-69226
UPDATE SUMMARY
This recall update involves one additional model number, RPB304BSS, which is part of the RCS series of BlueStar free-standing ranges. This model was sold in brushed stainless steel and sold exclusively in Canada.
The previous recall involved seven different series of BlueStar and Big Chill free-standing ranges and one series of gas-powered wall ovens.
The BlueStar or Big Chill logos are on the front of the oven door. The previously recalled gas ranges and ovens were sold in a variety of sizes and colours, including stainless steel, white, green, orange, aqua, dark blue and black with gold trim.
Gas ranges or wall ovens with model and serial numbers listed in the chart below are included in the recall. The model and serial number are located on the serial plate. On the open burner gas ranges (star shaped burners) the serial plate is under the cast iron grates on the left side. On the sealed burner gas ranges (round burners) the serial plate is underneath the back guard, which is removable. On the gas wall ovens, the serial plate is behind the control panel on the left wall.
Gas Ranges and Wall Ovens Recalled by Prizer-Painter Stove Works Due to Burn Hazard
RECALL SUMMARY
Name of Product: BlueStar and Big Chill gas ranges and wall ovens
Hazard: Use of the convection oven fan during pre-heating or broiling can cause accumulated gas to ignite, posing a burn hazard to consumers when oven door is opened.
Remedy: Repair
Consumers should immediately turn off the convection fan and keep it turned off. Contact Prizer-Painter Stove Works to schedule a free repair.
Consumer Contact: Prizer-Painter Stove Works at 800-449-8691 from 9 a.m. to 5 p.m. EST Monday through Friday, or online at www.bluestarcooking.com or www.bigchill.com and click on “Voluntary Recall” for more information.
RECALL DETAILS
Units: About 7,100 (In addition, about 2,500 units in Canada)
Description: This recall involves seven different series of BlueStar and Big Chill free-standing ranges and one series of gas-powered wall ovens. The BlueStar or Big Chill logos islogos are on the front of the oven door. The recalled gas ranges and ovens were sold in a variety of colors, including stainless steel, white, green, orange, aqua, dark blue and black with gold trim. Gas ranges or wall ovens with model and serial numbers listed in the chart below are included in the recall. The model and serial number are located on the serial plate. On the open burner gas ranges (star shaped burners), the serial plate is under the cast iron grates on the left side. On the sealed burner gas ranges (round burners), the serial plate is underneath the back guard, which is removable. On the gas wall ovens, the serial plate is behind the control panel on the left wall.
| Model | Model Numbers | Serial Number Range |
|---|---|---|
| BlueStar Culinary Series (RPB) | RPB304BSS | 1505000 through 1710999 |
| BlueStar Culinary Series (RCS/RPB) | RCS304BV2, RCS366BV2, RCS30SBV2, RCS36SBV2, RCS30SBBCN, RCS30SBBCL, RCS36SBBCN, RCS36SBBCL, RCS48SBBCN, RCS48SBBCL, RCS304BCV2, RCS366BCV2, RCS36SBBCNMB, RCS36SBBCLMB, RCS36SBBCNRR, RCS366BV2, RCS30SBV2, RCS36SBV2, RCS30SBBCN, RCS30SBBCL, RCS36SBBCN, RCS36SBBCL, RCS48SBBCN, RCS48SBBCL, RCS304BCV2, RCS366BCV2, RCS36SBBCNMN, RCS36SBBCLMB, RCS36SBBCNRR, RCS36SBBCLRR, RCS36SBBCNCB, RCS36SBBCLCB, RCS36SBBCNSW, RCS36SBBCLSW, RCS30SBBCNRR, RCS30SBBCLRR, RCS30SBBCNMB, RCS30SBBCLMB, RCS30SBBCNCB, RCS30SBBCLCB, RCS30SBBCNSW, RCS30SBBCLSW, RCS48SBBCNMB, RCS48SBBCLMB, RCS48SBBCNCB, RCS48SBBCLCB, RCS48SBBCNRR, RCS48SBBCLRR, RCS48SBBCNSW, RCSSBBCLSW | 1505000 through 1710999 |
| BlueStar Nova Series (RNB) | RNB244BV2, RNB24GV2, RNB24CBV2, RNB24FTV2, RNB304BV2, RNB366BV2, RNB364CBV2, RNB364GV2, RNB364FTV2, RNB488BV2, RNB486GV2, RNB486CBV2, RNB484GV2, RNB484CBV2, RNB484GCBV2, RNB484FTBV2, RNB6010BV2, RNB608GV2, RNB608CBV2, RNB606GV2, RNB606CBV2, RNB606GCBV2, RNB606FTV2 | 1505000 through 1710999 |
| BlueStar Heritage Classic Series | RNB364GHCV2, RNB486GHCV2, RNB606GHCV2 | 1505000 through 1710999 |
| BlueStar Precious Metals Series | RNB304BPMV2, RNB366BPMV2, RNB364GPMV2, RNB364CBPMV2, RNB364FTPMV2 | 1505000 through 1710999 |
| BlueStar Gas Wall Ovens | BWO24AGS, BWO30AGS, BWO36AGS | 1505000 through 1710999 |
| Big Chill Retro Series | BCR30V2SP, BCR30V2SPL, BCR30V2BB, BCR30V2BBL, BCR30V2BK, BCR30V2BKL, BCR30V2BY, BCR30V2BYL, BCR30V2CR, BCR30V2CRL, BCR30V2JG, BCR30V2JGL, BCR30V2OR, BCR30V2ORL, BCR30V2PK, BCR30V2PKL, BCR30V2TQ, BCR30V2TQL, BCR30V2WH, BCR30V2WHL, BCR36V2SP, BCR36V2SPL, BCR36V2BB, BCR36V2BBL, BCR36V2BK, BCR36V2BKL, BCR36V2BY, BCR36V2BYL, BCR36V2CR, BCR36V2CRL, BCR36V2JG, BCR36V2JGL, BCR36V2OR, BCR36V2ORL, BCR36V2PK, BCR36V2PKL, BCR36V2TQ, BCR36V2TQL, BCR36V2WH, BCR36V2WHL |
1505000 through 1710999 |
| Big Chill Pro Series | BCPRO30V2SP, BCPRO30V2SPL, BCPRO30V2BG, BCPRO30V2BGL, BCPRO30V2CR, BCPRO30V2CRL, BCPRO30V2FB, BCPRO30V2FBL, BCPRO30V2MB, BCPRO30V2MBL, BCPRO30V2OR, BCPRO30V2ORL,BCPRO30V2SB, BCPRO30V2SBL, BCPRO30V2SS, BCPRO30V2SSL, BCPRO30V2SY, BCPRO30V2SYL, BCPRO30V2WH, BCPRO30V2WHL, BCPRO36V2SP BCPRO36V2SPL, BCPRO36V2BG, BCPRO36V2BGL, BCPRO36V2CR, BCPRO36V2CRL, BCPRO36V2FB, BCPRO36V2FBL, BCPRO36V2MB, BCPRO36V2MBL, BCPRO36V2OR, BCPRO36V2ORL, BCPRO36V2SB, BCPRO36V2SBL, BCPRO36V2SS, BCPRO36V2SSL, BCPRO36V2SY, BCPRO36V2SYL, BCPRO36V2WH,BCPRO36V2WHL, BCPRO48SP, BCPRO48SPL, BCPRO48BG, BCPRO48BGL, BCPRO48CR, BCPRO48CRL, BCPRO48FB, BCPRO48FBL, BCPRO48MB, BCPRO48MBL, BCPRO48OR, BCPRO48ORL, BCPRO48SL, BCPRO48SLL, BCPRO48SS, BCPRO48SSL, BCPRO48SY, BCPRO48SYL, BCPRO48WH, BCPRO48WHL |
1505000 through 1710999 |
| Big Chill Classic Series | RBCCS30BBSP, BCCS30CPSP, BCCS30CMSP, BCCS30SNSP, BCCS30BBSPL, BCCS30CPSPL, BCCS30CMSPL, BCCS30SNSPL, BCCS30BBCB, BCCS30CPCB, BCCS30CMCB, BCCS30SNCB, BCCS30BBCBL, BCCS30CPCBL, BCCS30CMCBL, BCCS30SNCBL, BCCS30BBCM, BCCS30CPCM, BCCS30CMCM, BCCS30SNCM, BCCS30BBCML, BCCS30CPCML, BCCS30CMCML, BCCS30SNCML, BCCS30BBFB, BCCS30CPFB, BCCS30CMFB, BCCS30SNFB, BCCS30BBFBL, BCCS30CPFBL, BCCS30CMFBL, BCCS30SNFBL, BCCS30BBMB, BCCS30CPMB, BCCS30CMMB, BCCS30SNMB, BCCS30BBMBL, BCCS30CPMBL, BCCS30CMMBL, BCCS30SNMBL, BCCS30BBWH, BCCS30CPWH, BCCS30CMWH, BCCS30SNWH, BCCS30BBWHL, BCCS30CPWHL, BCCS30CMWHL, BCCS30SNWHL, BCCS30BBSS, BCCS30CPSS, BCCS30CMSS, BCCS30SNSS, BCCS30BBSSL, BCCS30CPSSL, BCCS30CMSSL, BCCS30SNSSL, BCCS36BBSP, , BCCS36CMSP, BCCS36SNSP, BCCS36BBSPL, BCCS36CPSPL, BCCS36CMSPL, BCCS36SNSPL, BCCS36BBCB, BCCS36CPCB, BCCS36CMCB, BCCS36SNCB, BCCS30BBCBL, BCCS36CPCBL, BCCS36CMCBL, BCCS36SNCBL, BCCS36BBCM, BCCS36CPCM, BCCS36CMCM, BCCS36SNCM, BCCS36BBCML, BCCS36CPCML, BCCS36CMCML, BCCS36SNCML, BCCS36BBFB, BCCS36CPFB, BCCS36CMFB, BCCS36SNFB, BCCS36BBFBL, BCCS36CPFBL, BCCS36CMFBL, BCCS36SNFBL, BCCS36BBMB, BCCS36CPMB, BCCS36CMMB, BCCS36SNMB, BCCS36BBMBL, BCCS36CPMBL, BCCS36CMMBL, BCCS36SNMBL, BCCS36BBSS, BCCS36CPSS, BCCS36CMSS, BCCS36SNSS, BCCS36BBSSL, BCCS36CPSSL, BCCS36CMSSL, BCCS36SNSSL, BCCS36BBWH, BCCS36CPWH, BCCS36CMWH, BCCS36SNWH, BCCS36BBWHL, BCCS36CPWHL, BCCS36CMWHL, BCCS36SNWHL | 1505000 through 1710999 |
Incidents/Injuries: The firm has received 55 reports of flames or flares due to delayed gas ignition, including 7 reported minor burns.
Sold at: Specialty appliance stores and kitchen equipment dealers nationwide from May 2015 through October 2017 for between $3,300 and $18,100.
Manufacturer: Prizer-Painter Stove Works Inc., of Blandon, PA.
Manufactured in: U.S.
In Conjunction With: Canada
Health Canada’s press release is available at: https://www.cpsc.gov/Recalls/2018/Gas-Ranges-and-Wall-Ovens-Recalled-by-Prizer-Painter-Stove-Works-Due-to-Burn-
Photos
| BlueStar Culinary (RPB) |  |
| BlueStar Nova (RNB) |  |
| BlueStar Precious Metals Series |  |
| BlueStar Culinary (RCS) |  |
| BlueStar Heritage Classic |  |
| Big Chill Retro |  |
| Big Chill Pro |  |
| Big Chill Classic |  |
| BlueStar Gas Wall Oven |  |
Model and Serial Number Location:
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The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
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U.S. CONSUMER PRODUCT SAFETY COMMISSION – RECALL
Recall Date: February 7, 2013
Recall Number: 13-117
BLUESTAR WALL OVENS RECALLED BY PRIZER PAINTER STOVE WORKS DUE TO FIRE HAZARD
WASHINGTON, D.C. – Consumers should stop using this product, which is being recalled voluntarily, unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
RECALL SUMMARY
Name of product: BlueStar™ residential gas wall ovens
Hazard: Some of the wall ovens have been improperly installed and/or have damaged flexible gas appliance connectors, posing a fire hazard.
Remedy: Repair
Consumer Contact: BlueStar at (800) 449-8691, from 9 a.m. to 5 p.m. (EST) Monday through Friday, or online at www.bluestarcooking.com and click on “Recall” for more information.
RECALL DETAILS
Units: About 940
Description: This recall involves three models of BlueStar gas-powered stainless steel wall ovens manufactured prior to November 23, 2012. Oven sizes include 24-,30- and 36-inches wide units. Each of the three sizes were available for use with natural gas or liquid propane. The propane version is designated by the letter “L” at the end of the model number. Model numbers and date codes are located on the rating plate inside the control panel. There is a blue star logo on the upper left front of the oven, above the door.
| Model Name | Model Numbers | Color |
| 24-inch BlueStar™ residential wall oven with swing door | BWO24AGS | All Colors |
| BWO24AGSL | ||
| 30-inch BlueStar™ residential wall oven with French doors | BWO30AGS | All Colors |
| BWO30AGSL | ||
| 36-inch BlueStar™ residential wall oven with French doors | BWO36AGS | All Colors |
| BWO36AGSL |
Incidents/Injuries: The firm has received one report of a fire, resulting in property damage to the cabinet that held the oven. No injuries have been reported.
Remedy: Consumers should immediately stop using the recalled ovens and contact BlueStar for instructions on identifying affected units and to schedule a repair.
Sold at: Appliance stores and authorized kitchen equipment dealers nationwide between January 2008 and November 2012 for between $2,250 and $3,900.
Manufacturer: Prizer Painter Stove Works, Inc., of Reading, PA
Manufactured in: United States
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident of injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov.
CSPC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of consumer products under the agency’s jurisdiction. Death, injuries, and property damage from consumer product incidents cost the nation more than $900 billion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical, or mechanical hazard. CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters, and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
Under federal law, it is illegal to attempt to sell or resell this or any other recalled product.
To report a dangerous product or a product-related injury, go online to: SaferProducts.gov, call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing and speech impaired. Consumers can obtain this news release and product safety information at www.cpsc.gov. To join a free e-mail subscription list, please go to www.cpsc.gov/cpsclist.aspx.
PHOTOS
Prizer Painter BlueStar 24-inch Wall Oven
Prizer Painter BlueStar 30-inch Wall Oven
Prizer Painter BlueStar 36-inch Wall Oven
Prizer Painter BlueStar Oven Rating Plate
RIGHT RAIL:
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Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. EST; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
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Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
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Link Text: View CPSC contacts for specific areas of expertise
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Report an Unsafe Product
We are still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please Tell Us About Your Experience.
In the future, CPSC plans to add automated safety tips and safety resource boxes to all recalls based on the high-level product category that this product falls in. Examples of high-level product categories are Toys, Baby Products, Sports Equipment, etc.
If your oven matches the ovens affected by this recall, please call BlueStar’s toll-free number below (Monday – Friday, 9am – 5pm, Eastern Standard Time) to schedule a service call to have the repair made free of charge.
Consumers who have any questions or concerns regarding the installation of the insulating caps should also call our toll-free number for additional information.
A BlueStar™ representative can assist you in scheduling a time when a service technician can visit your home and make the repair. The repair will take approximately 30 minutes.
Thank you for your business and your patience and understanding.
____________________________________________________________________________________
Here are some FAQs that might be helpful:
Q: Why is my oven being recalled?
A: There is a risk of fire if your oven was not properly installed and/or has a damaged flexible gas appliance connector. Specifically, the flexible gas appliance connector on your oven may have been improperly installed and pushed far up and inside the back panel of the oven. From a technical perspective, if your flexible gas line’s coating is damaged, and the gas line is in the space between the back panel and oven, the uncoated portion could make contact with two brass electrical connections in the heating coil while the oven is in the “ON” position, and cause a hole to develop on the gas line, which would allow gas to leak and a fire to occur.
Q: How to reduce the risk of a fire in my oven?
A: To avoid this hazard you should have insulating caps installed over the brass connections.
Q: What if my gas connector line was improperly installed up inside the back cover? Does that mean my oven will catch on fire?
A: The Company recommends that you participate in the recall and have the repair made.
Q: Should I stop using my oven until my oven is repaired?
A: Yes.
Q: Can the repair be done without pulling the oven out of the wall?
A: Yes. Basically, a technician will unplug your oven, remove the fan motor assembly from the inside of the oven, install insulating caps over the brass terminals, and then reassemble the fan. The process takes about 30 minutes.
Q: My oven appears to be operating okay and has been for years. Do I still need to have the repair?
A: You should participate in the recall and have the insulating caps installed.
Q: Is there a way I can install these insulating caps myself?
A: No. Do not attempt to install insulating caps on your own. You should participate in the recall and have the repair done by a technician. There is no charge to you.
Q: How long will it be before I can get the repair made?
A: About 10 business days. We apologize for any inconvenience, and assure you we are working as quickly as possible to repair your product.